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Role Overview

Key Responsibilities

1. Office Administration & Operations

• Oversee daily office operations to ensure smooth workflow and efficiency.
• Act as a liaison between administration and various departments.
• Maintain office infrastructure, seating plans, utilities, and facility management.
• Ensure compliance with company policies, safety standards, and administrative guidelines.
• Maintain documentation, records, and MIS reports related to administration.

2. IT Support & Infrastructure Coordination

• Provide basic IT troubleshooting support (hardware, software, email, printers, networking issues).
• Coordinate with IT vendors for system upgrades, maintenance, and AMC tracking.
• Maintain inventory of laptops, desktops, networking devices, and peripherals.
• Ensure smooth functioning of office software, systems, and collaboration tools.
• Support implementation and maintenance of technology solutions for administrative tasks.

3. Onboarding, Offboarding & Asset Management

• Support employee onboarding by preparing workstations and allocating IT assets before Day 1.
• Coordinate email creation, system access, and software provisioning with relevant stakeholders.
• Maintain asset allocation records and tracking sheets.
• Manage employee offboarding by ensuring timely retrieval of assets and system access deactivation.
• Coordinate asset clearance as part of the Full & Final (FNF) settlement process.
• Maintain proper documentation of asset handover and return.
• Track asset lifecycle including repairs, upgrades, and replacements.

4. Vendor Management & Procurement

• Coordinate with vendors and service providers for office infrastructure and IT requirements.
• Handle procurement of office supplies, IT equipment, and consumables.
• Ensure cost-effective purchasing and vendor negotiations.
• Monitor service contracts, AMCs, and renewals.

5. ISO Compliance & Audit Support

• Assist in ISO documentation and compliance maintenance.
• Support internal and external ISO audits by ensuring documentation readiness.
• Maintain SOPs, process documents, and compliance records.
• Track corrective and preventive actions (CAPA) post audits.
• Ensure adherence to organizational and regulatory standards.

6. Administrative & Leadership Support

• Provide administrative support to leadership and team members.
• Assist in organizing meetings, office events, and employee engagement initiatives.
• Maintain accurate documentation and reporting systems.

Skills & Competencies

1. 1–2 years of hands-on IT troubleshooting experience.
2. Strong understanding of office systems and administrative operations.
3. Knowledge of ISO audit processes and documentation control.
4. Strong written and verbal communication skills.
5. Excellent decision-making and problem-solving abilities.
6. Strong organizational and multitasking skills.
7. Ability to manage priorities and take ownership of tasks.
8. Proficiency in MS Office Suite and Google Workspace.
9. Familiarity with HRMS/ERP systems (preferred).
10. High level of accountability and attention to detail.

Qualifications

1. Bachelor’s degree in Business Administration, Information Technology, or related field.
2. 1–3 years of proven experience in Administration & IT Support.
3. Experience in handling IT assets and onboarding/offboarding coordination.
4. Exposure to ISO certification processes (preferred).